Terms of Service

Yalla Kitchen is a kosher meal preparation and Sunday delivery service for North London areas including Hendon, Golders Green, Finchley, Edgware, Hampstead, Mill Hill, Borehamwood and Elstree. Meals are cooked fresh weekly and delivered between 4pm and 10pm on Sundays.

You must be 18 or over to create an account. You are responsible for keeping your login details secure and for activity on your account. We may suspend or close accounts that we reasonably believe are fraudulent, abusive, or in breach of these Terms.

Orders for a Sunday delivery close at Thursday 23:59 London time. You can edit your upcoming weekly order freely before the cut-off. After the cut-off, that delivery is locked, your card may have been charged, and the kitchen has begun preparation.

If you edit after a cut-off has passed, those edits apply to the next available Sunday delivery.

Prices are shown before you confirm an order. Delivery is £3 per delivery unless a Yalla Gold benefit or other promotion applies. All prices shown include VAT where VAT is chargeable.

• One-off orders: you pay in full at checkout for a single Sunday delivery. Nothing renews.
• Weekly plan: when you lock in a weekly order, you authorise us to charge your saved card automatically every Thursday at 23:59 for the following Sunday's delivery, based on your current order, until you unsubscribe or the plan is otherwise stopped.

Payments are processed by Stripe. We do not see or store your full card number.

Our meals are made to order and are perishable. The statutory 14-day cancellation right under the Consumer Contracts Regulations 2013 generally does not apply to perishable goods such as freshly prepared meals. This does not affect your statutory rights if goods are faulty, not as described, or not delivered.

• One-off orders cancelled before Thursday 23:59: we provide a full refund as account credit unless the law requires another remedy.
• One-off orders cancelled after Thursday 23:59: no refund is available because preparation has begun.
• Weekly plan orders: unsubscribing before Thursday 23:59 cancels the upcoming unpaid delivery and future weekly charges. If the order has already been charged after the cut-off, that delivery will still arrive and no goodwill refund is available.

Yalla Gold is an optional £10/month membership that includes free weekly delivery and selected discounts. It is billed monthly by Stripe and can be cancelled from your account.

Because Yalla Gold is a service membership rather than perishable food, you may have a statutory 14-day cancellation right from the day after purchase. If you ask us to start providing the membership benefits immediately, you agree that we may begin performance during that period. If you cancel within 14 days after receiving benefits, we may deduct a proportionate amount for the benefits already provided, where permitted by law.

After the first 14 days, cancelling stops renewal and your benefits continue until the end of the current paid billing period unless we tell you otherwise.

All meals are produced in our kosher-supervised kitchen. Food allergen information is shown on menu and order pages where available. If allergen information is missing, unclear, or important to you, contact us before ordering.

Our kitchen handles common allergens and we cannot guarantee that any meal is free from cross-contact. If you have a serious allergy, email hello@yallakitchen.co.uk before ordering. Dietary notes help us understand preferences and risks, but they do not create a guarantee unless we confirm this with you in writing.

We deliver Sundays between 4pm and 10pm. You are responsible for providing a complete, accurate delivery address and being available or providing a suitable safe-place instruction. If we cannot reach you, we may leave the meals at the address provided and are not responsible for spoilage caused by failed collection.

If something is wrong with your delivery, contact us within 48 hours where possible. If meals are faulty, not as described, or not delivered, you are entitled to the remedies provided by the Consumer Rights Act 2015, which may include replacement, repair where appropriate, price reduction, or refund.

For complaints, email hello@yallakitchen.co.uk.

Promotional codes, referral rewards and account credit may be subject to eligibility rules shown at the time they are offered. Account credit is not transferable and cannot be exchanged for cash except where required by law.

We do not exclude or limit liability that cannot be excluded under English law, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. Subject to that, our total liability for claims relating to the service is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

We may update these Terms. If changes materially affect your rights or recurring payment terms, we will give reasonable notice by email or in-app notice before they take effect.

These Terms are governed by the laws of England and Wales. You can bring proceedings in the UK courts that apply to your place of residence where consumer law gives you that right.